Complaints Form

Complaints can be made in the following ways:
• Call or email Dairy Training Ltd admin staff. See Contact Us section for contact information
• Contact the course tutor via messenger in Cloud Assess or using the contact details provided on the course timetable.
• Contact Dairy Training Ltd learner mentor using contact details provided on the course timetable
• Complete and submit the form below

Examples of complaints we can help you with:
Academic experience or academic outcome complaints may include:
• issues with material provided, or access to material
• other complaints

Behavioural complaints about tutor, DTL staff, or students may include:
• inappropriate comments
• sexist behaviour
• rudeness or bullying
• comments about your appearance, race, religion, background or beliefs
• other complaints

Service complaints may include complaints about service you have received with:
• enrolment process
• facilities
• other services

About You

Would you like to remain anonymous?(Required)

No – your form will be processed within 10 working days. We will review your form and let you know next steps.

Yes – we will respect your privacy and will not engage with you. We may raise your concerns as general feedback within the organisation and use your comments as learnings for the future.

Contact details

If you wish to remain anonymous, please select “Yes” above.

Your Name(Required)

First Last

Your Email Address(Required)

Email Address Confirm Email Address

Your Phone Number(Required)

Preferred Method of Contact(Required)

Do you have a preferred communication method, or any communication access needs you would like to share?

About your complaint

Which best describes you?(Required)

Current Dairy Training Ltd student

Past Dairy Training Ltd student

Community member

Course name(Required)

Course code(Required)

or state location of course

What is your concern or complaint about?(Required)

Academic experience or academic outcome

Behaviour of staff member or student

Service I have received

What is the nature of your concern or complaint?(Required)

Tell us about your concern or complaint, such as what happened, who was involved, when it happened, who was affected.

What support do you need from us?(Required)

Tell us what aspect of raising a concern or making a complaint you need help with, such as arranging a meeting with students or staff involved to see if you can resolve the issue directly.

Is there anything else you would like us to know?

Privacy Disclosure Statement

This information is being collected to help to navigate the process of making a complaint and as strictly necessary only, to meet our other Purposes and Legitimate Interests set out in our Privacy Statement. We may be unable to process your request if you choose not to supply any information noted as mandatory. Your information will be held securely and processed in accordance with our Privacy Statement.